Returns Policy

Our items have a 7 day money back guarantee.


The items that wished to be return has to meet the following requirements.

  • Parcels must be returned within 7 calendar days with your purchased day as day 1.
  • Parcels must be come with customer number, invoice number & date. A copy of the invoice is very helpful.
  • The items in parcel must be in original and sell-able condition.
  • Parcels must be safely packed in a box or heavily padded mailer to protect the merchandise. We do not hope items damaged in return shipping.
  • No returns or exchanges on special orders or discount items.
  • There will be no processing fee on returns for store credit that meet these terms. Return refunds will be credited to your credit card.
  • Customer is responsible for return shipping charges.

Returns will be processed and credited within 5 business days of receipt. Please send returns that meet these criteria to:

Attn:

 BEADNOVA
 Rm 3319, Lei Hing Hse,
 Lei Yue Mun Est,
 Yau Tong
 KLN
 NA
 Hong Kong


*For Customers that did not meet the requirement, item will be returned to sender.
**We do guarantee that your parcel will arrive in excellent condition. And we will be very glad to exchange any damaged or wrong items for you. Therefore, if you receive the damaged or wrong items, please contact us via e-mail at sales@beadnova.com for return instructions.